THE GRANDE “BLACK DIAMOND”

We are totally committed to your positive shopping experience and thorough enjoyment of our products. Unfortunately, due to the nature of our products we CANNOT accept returns. However, we do make a few exceptions for defective products. Defective products can be returned for in store credit ONLY. Defects will be verified prior to store credit reimbursements.

To receive a refund, this product must be returned in its originial UNUSED and UNOPENED condition. There is also a 10% restocking fee to cover the shipping and processing costs of Vinlinci Company. A refund will be issued within 5 business days of receiving the returned order. 

Email us at vinlincicompany@gmail.com within 5 days of delivery. In the email, you must provide details and/or pictures showing the defect. Original shipping fee is non-refundable.

We do our best to ensure items are packaged carefully to arrive in perfect condition. Please allow 1-3 days for domestic orders to be shipped after payment goes through. You will have the option for standard shipping and priority shipping method. Domestic orders are shipped with USPS or UPS. The estimated delivery is based on the shipping provider and delivery method. Most orders are shipped from our Atlanta service center.

NOTICE: When choosing shipping options, please make sure you select the correct option. We will not refund if mistake is made by customer when choosing their preferred shipping methods.